Zuphyr Manpower Services Inc. (ZMSI) (formerly AAVA Crew Manager’s (Phils.) was established on September 27, 1999 with its primary goal:
“To efficiently conduct crew recruitment, processing, documentation and dispatching in a cost effective manner and to ensure that duly qualified officers, engineers and ratings are properly trained, documented (certified/ licensed), medically fit in accordance with local (Philippine) and International Maritime regulations, are dispatched to join Principal’s vessels”.
With Capt. Rey A. Dinglasan as President and General Manager up until 2021, we have met the expectations of our partners throughout the years. He has long years of experience in all aspects of maritime business (i.e. technical, marine and crew management) and with total sea service of 19 years in various type of vessels. He commanded as Master on an Ocean going Oil/Chemical Tanker at the young age of 27 (1989). After six (6) contracts as Master, he was employed by a Japanese Ship Owner as Marine and Technical Superintendent and Crew Manager at the age of 33 in Japan from 1992 to 2004. Capt. Rey’s legacy onshore and offshore will always be remembered.
Our Mission – To efficiently conduct crew recruitment in accordance with Principal’s safety and quality requirements as well as training and documentation.
Our Vision – To be a leading global provider of human resource and related services dedicated in delivering innovative solutions to customers with great enthusiasm.
Our primary goals and quality plan performance include, but are not limited to: Efficiently conduct crew recruitment in accordance with Principal’s safety and quality requirements as well as training and documentation. We applied following KPI’s to monitor our level of quality operations:
- Meet optimum number of crew onshore: 10% for Critical and 30% for Non-critical position
- Preparing Crew for Deployment
- Pre-deployment Documents using the established company checklist
- Only All genuine certificates and no waiver
- Zero complain from Principal with regard to Medical
- Securing crew documents
- Deployment
- Process Monitoring and Tracking
- Travel arrangement
- Embarkation of Crew
- Disembarkation of Crew
Competence
- Determine the necessary competence required for each personnel performing assigned task as defined in our processes and stated in their job descriptions.
- Provide the necessary training to bridge the gap between competencies required and the individual skills and knowledge, to improve performance or to provide additional skills.
- Evaluate the effectiveness of the training or actions taken through performance appraisal
Awareness
- Ensure that the employees are aware of the relevance and importance of their job functions and how they contribute to the achievement of the quality objectives through proper communication of relevant information.
- Maintain appropriate records in the individual employees 201 file of their education, training skills and experience as define in the quality records.
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